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2023 Hospitality Tech Trends with Ismael SIELINOU CEO of SIEL Hospitality Consulting

The hospitality industry, including hotels and restaurants, is constantly evolving and adapting to new trends and technologies. In recent years, there has been a significant shift towards digital transformation, with many hotels and restaurants embracing new technologies such as crypto, blockchain, and artificial intelligence (AI) to improve their operations and enhance the customer experience. Here are some key trends and technologies that are shaping the future of hotels and restaurants:

Digital payments and crypto: Many hotels and restaurants are now accepting digital payments, including cryptocurrencies such as Bitcoin, Ethereum, and Litecoin. These digital payment methods offer a secure, fast, and convenient way for customers to pay for goods and services, and can also help businesses save on transaction fees and reduce the risk of fraud.

Blockchain for supply chain management: The use of blockchain technology is becoming increasingly popular in the hospitality industry for supply chain management. By using blockchain, hotels and restaurants can track the origin and movement of food and other supplies, ensuring that they are of high quality and meet regulatory standards.

AI for personalized customer service: AI is being used by hotels and restaurants to provide personalized customer service, such as recommending menu items or suggesting local attractions based on a customer’s preferences and history. AI can also be used to streamline operations, such as automating tasks and managing inventory.

Virtual and augmented reality: Virtual and augmented reality technologies are being used in the hospitality industry to offer immersive experiences for customers. For example, hotels may use virtual reality to give potential guests a virtual tour of their rooms and facilities, while restaurants may use augmented reality to allow customers to visualize how a dish will look and taste before ordering.

Sustainability and eco-friendliness: Sustainability and eco-friendliness are becoming increasingly important to customers, and hotels and restaurants are responding by implementing practices such as reducing waste, conserving energy and water, and using environmentally-friendly products and materials.

In summary, the hospitality industry is embracing new technologies such as crypto, blockchain, and AI to improve operations and enhance the customer experience. These trends and technologies are helping hotels and restaurants stay competitive and meet the changing needs and expectations of guests.