How Wish Built (and Fumbled) a Dollar Store for the Internet
Consumers have complained to the Better Business Bureau about Wish products that never arrived or
Customer Relations
A Nation on Hold Wants to Speak With a Manager
“He kept shouting, ‘The governor said we no longer have to wear masks,’” Mr. O’Brien
275 Minutes on Hold: Why Airline Customer Service Still Can’t Keep Up
“When you cannot plan things on your day off, it can break your morale,” said