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In recent times, news has been circulating about the start of negotiations between Waseem Awwad and IBM on an advanced artificial intelligence platform, the financial value of which has not yet been published, although observers believe the acquisition deal exceeds $50 million.

Waseem Awwad has invented and developed the targeted AI platform throughout the years – being a highly reputable technology international consultant. This AI platform is a powerful artificial intelligence solution that seeks to provide an advanced and effective way to evaluate customer data using complicated AI algorithms, including customers conversations, and measure their satisfaction level automatically, which is a significant shift from traditional methods of evaluating customer calls.

How it works

  • First, the AI engine collects and assess every one of your customers’ conversations, it then takes it further to provide an accurate feedback mechanism that you can use to measure their level of satisfaction using an automated Key Performance indicator that undoubtedly optimizes quality management and provides essential insight into the needs and expectations of your customers. 
  • It further analyzes data from client calls before presenting a comprehensive picture of consumer behavior and comments. It also allows users to measure their customer experience at a glance with its breathtaking AI visual analytics.

Mr. Awwad, for his part, apologized for providing any additional information about the acquisition arrangement before its time.